Responsibilities:
This is a customer-facing role where you would be the users’ champion within the team. You will ensure that our customers are delighted at every touchpoint - be it product, sales, or customer support. This role is best suited for people with deep empathy for user needs and the patience to resolve all customer support issues with a positive attitude.
You will report to the Customer Success Manager daily and the CPTO whenever needed.
- Help onboard users [Farmers and agri-business professionals, among others].
- After onboarding the users, engage with them proactively and regularly to help them make the best use of the SetuFarm app.
- Regularly share tips, tweaks and tricks to unlock even greater value for the users.
- Understand the users’ pain points and unarticulated needs by sharply studying usage patterns and trends.
- Communicate with the product team to turn the pain points into winning features and incorporate those into the product roadmap.
- Address any support queries that our users may have.
Skills and Experience:
- Agriculture graduate preferred but not mandatory.
- A keen observer of human behaviour.
- Minimum 2 years in a customer-facing role. [Sales, marketing, customer support, promotions etc.]
- Previous experience working in a start-up will be a huge advantage.
- A relentless drive and collaborative spirit to work with cross-functional teams.
- Strong user empathy, work ethic and time management skills.
What We Offer:
- Commensurate with and based entirely on your skills, experience and mindset. We also offer a combination of cash + equity to the right candidates.
- Annual compensation reviews
- 21 days of annual leave plus public holidays
- Ongoing investment in you and your skills
- Great working environment
